Review an Answering Service Provider
Answer America Answering Service CO
Answer America is a national telecommunications company providing telephone answering, inbound telemarketing, voice mail, mail receiving and forwarding, call center and fax services to over 4,000 companies throughout the country. Based at 9 locations in 8 states, and working 24 hours a day, 365 days a year, our communications services experts take over 300,000 messages per month for clients in a wide variety of businesses.
Employing state-of-the-art technologies, Answer America offers a full array of services to its clients including automatic call distribution, e-mail and fax message delivery, automatic paging, cellular text messaging, dispatch, voice mail, and a host of other telecommunication services which together immeasurably enhance the ability of our customers to serve their customers. As new technologies are developed, we continue to invest in equipment upgrades that allow us to offer an ever growing number of cutting edge communications capabilities to each of our subscribers.
The 800 CLUB®, Answer America’s call center service, uses unique CRM (Customer Relationship Management) software to provide nationwide, toll-free 800/888 number, inbound telemarketing services. Using advanced order entry technology, our service representatives are able to take and process orders for direct response vendors throughout the country, and simultaneously provide credit card verification, order fulfillment, customer service, and up-selling and cross-selling services. In addition, The 800 Club provides customer service satisfaction; dispatch of service/repair personnel; the location of the nearest dealer, store or representative by region, state, city or zip code; and fulfillment of inquiries for information or brochures.
In addition to our own operating centers, Answer America has established a network of over 150 correspondent telephone answering services from coast to coast. This unique network gives us the ability to service national accounts that require assistance in multiple locations wherever those locations might be. And because we carefully screen our correspondents, we’re able to insure the identical level of premium service for which our own centers are known.
As one of America’s largest tele-messaging companies, Answer America continues to advance its mission of “Answering America’s Communications”. We are uniquely positioned to help companies of every shape and size realize greater revenue potential with our telecommunications services.
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