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Answer 1 Communication
We are your “First Impression Specialists”
A state of the art outsourced, inbound TeleServices organization established in 1982. Providing 24/7 service nationwide as well as in Canada and Mexico.
Answer 1 is the proud recipient of two Association of Teleservices International awards: The Award of Excellence and the Award of Distinction. Answer 1 also received two Canadian Call Management Association awards: The Award of Distinction and the Award of Excellence.
Collectively, our management team has over 75 years experience in contact center and telemessaging management.
…..Remote Receptionist Services
Our Remote Receptionist Service will act as a direct extension of your business, connecting your callers to you regardless of your location. While you are on the run, Answer 1’s Remote Receptionist Service can maintain the continuity of your dynamic schedule and provide you with the peace of mind that someone is watching over your business.
…..Appt scheduling
Answer 1's Appointment Scheduling Service will enable you and your business to operate more efficiently and hassle-free by scheduling appointments and reservations for you.
Answer 1's easy to user real-time scheduler provides you with instantaneous access to your appointments, empowering you with the ability to change, adjust, cancel, or enter appointments with a few clicks
…..E-Commerce
Answer 1's innovative E-Commerce Solutions will take the hassle out of your business' e-commerce processes, allowing for your business to devote more resources to other core areas.
Utilizing your web site, Answer 1 will take orders, provide customer service support, provide a Help Desk, all while maintaining a centralized point-of-reference for your order fulfillment center. Answer 1's E-Commerce Solutions will simplify your e-commerce operations, making your business more efficient, while helping it reach its' optimal results.
…..Order Taking
Answer 1's Order Entry Program will provide your business and customers with simple and accurate order processing. The benefits of Answer 1's Order Entry Program are unparalleled, providing your business with database management, inventory tracking, Frequently Asked Questions (FAQ) lists, and credit card processing.
The trained, motivated, award-winning agents at Answer-1 are skillful in cross-selling and up-selling, and will provide your business with a competitive edge at the point of sale.
…..Customer Support / Technical Help Desk
Answer 1 will relieve your business of the difficult task of providing prompt, efficient, courteous, and accurate customer service, by utilizing our various Customer Service Solutions.
By implementing and using your business' Frequently Asked Questions (FAQ) file, Answer 1 will provide your customers with answers to Level-1 technical questions, provide customer support responses and solutions, and will implement and execute various other Customer Support Solutions tailored to the needs of your business. If you currently use a CRM tool, we can work with that program as well.
Our other services include:
• Traditional Service / Telemessaging
• Ad response / Lead Generation
• Seminar / Event Reservations
• Dealer Locate
• Advanced Voicemail Services
• E-Fax
• One number follow me services
• Travel industry reservations
• Employment Line
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