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Review an Answering Service Provider
Answer Excellence Inc
Full-featured service with well-trained staff covering 727, 813, and 941 area codes plus 800 numbers. Web-based appointment scheduling is available.
Answering Services:
Our answering services are tailored to your needs. With capabilities ranging from basic voicemail to complex order taking and appointment scheduling, there is a plan for you.
Basic answering can include both voicemail and human-assisted service. Many businesses use an initial voicemail screening, with selective human assistance. This insures that callers can always receive personal attention, while still providing the economy of automated voicemail. Talk with us to help decide how this can be applied to your needs.
For more sophisticated applications, we provide appointment scheduling and order entry services. These allow you to generate income 24/7.
Voice Mail Services:
Use our sophisticated voice mail system to reduce your operating overhead and streamline your business procedures. Theres no expensive system for you to buy or maintain and yet your business can sound like a Fortune 500 Company.
We can create custom service arrangements including:
Live operator interface
Diverse automated options (for multiple departments, individuals or information)
Order taking and advertising response
Integrated, enhanced fax services
E-mail and internet message integration
800 number services
Our one number service allows you to give your caller a single phone number by which to reach you. When callers dial your personal number, the system will locate you on any pre-programmed numbers that are set up, i.e. your cell phone, office, home. You may choose to take the call, or send it back to your voice mail box for the caller to leave a message. “One number” can even give you a fax number for personal, confidential faxes.
Ask our professional communications consultant about how we can create an automated system that meets the needs of your unique business.
Appointment Scheduling Services:
We offer a full range of online appointment scheduling to suit your needs. Web-based scheduling allows complete synchronization between your office and our operators. We can provide full-time scheduling, or only after-hours and overflow when your staff is out.
Many of our customers have shared with us that they had tried to do this previously and the "system" they used just did not work. They objected that "outsiders" did not understand their scheduling constraints. We have overcome these objections, and are successfully booking appointments for many businesses.
Your callers are able to speak with a real person 24 hours a day, to schedule appointments based upon the criteria that you have set. We can even send appointment reminders to help reduce no-shows.
Real-time scheduling allows you to view your schedule at any time. You can even check your schedule from home before going in to the office! Confirmation e-mail provides an audit trail of new, changed, or cancelled appointments.
Best of all, it's low cost. Call us for pricing based on your needs.
Home Based Business:
We call this Home Suite Home. You can enjoy all of the benefits of working from home, while maintaining the look and sound that reflects the professionalism of your business.
We can provide a remote receptionist who answers your phone using your business name. Your receptionist can transfer the caller to you, take a message while gathering the information you request, or transfer the caller to your voice mail box. Or, if you prefer, our voice mail system can provide you that Fortune 500 image with diverse automated options for multiple departments, individuals or information.
We know theres no “one size fits all” approach to business. Our consultants will work with you and your business to create the solution that fits your unique needs, efficiently and cost effectively.
We can be sure you have a “never busy” fax or a special confidential fax number.
Using our one number system means that you can be out on the road growing your business and yet maintain control of your communications system. Transferring your calls to your cell phone is an awkward solution. How do you handle a call that rings while youre in front of another customer? Now you can receive email or text messages from your professional telephone secretary and continue to do business without interruption, with the confidence that youre not missing calls.
Our business identity service gives you a professional address where mail and packages can be delivered or gives you access to our day-office or conference room.
Call today and speak with our communications consultant about creating the image that you want your business to project. We think youll be surprised about how easily and inexpensively we can make this happen.
Order Entry Applications:
Do You
Wish your customers could place telephone orders 24 x 7?
Need an easy, cost effective way to do e-business?
Wonder if you could automate your order taking process?
Want to eliminate the expense of around the clock personnel, office or warehouse space?
Outsourcing your order taking is the smart thing to do. Well assist you from A to Z. From getting your e-commerce site set up and on-line, to taking the orders and fulfilling them. Our courteous, professional phone staff is available any hour of the day or night to take your orders.
With orders taken right on your website, you eliminate data entry functions and the need to coordinate data from other sources. While were on the phone with your customers we can increase your sales by doing cross-sells and up-sells. We also assist in gathering marketing data to help you determine the best way to spend your marketing dollars.
We can even automate your order taking with the use of our state of the art voice mail system. Orders can be e-mailed to you from the voice mail system, making it even easier for you to access them.
We think youll be surprised at the number of cost effective options you have available, and how easy we can make it for you.
Remote Receptionist:
Our remote receptionist will work 24x7 with no time off and you never pay for idle time!
Well provide a receptionist to handle your calls, who will function just like someone in your office. Your remote receptionist will answer calls with your business name and offer to transfer the caller to you, if youre unavailable, well take a message, OR transfer the caller to your voice mail box to leave a message. Once the caller leaves a message in your voice mail box we can even send you that message via e-mail.
Rates are based only on the time were actually “on line” and working for you. You never again have to worry about what will happen if the receptionist calls in sick, has to leave early, or wants time off.
Your remote receptionist will always sound professional and polite. Not only are our receptionists trained to do so, they are constantly monitored and measured on performance. Youre guaranteed the professionalism you expect so there is no risk for you.
Specialized Call Screening:
Our answering services are tailored to your needs. With capabilities ranging from basic voicemail to complex order taking and appointment scheduling, there is a plan for you.
Basic answering can include both voicemail and human-assisted service. Many businesses use an initial voicemail screening, with selective human assistance. This insures that callers can always receive personal attention, while still providing the economy of automated voicemail. Talk with us to help decide how this can be applied to your needs.
For more sophisticated applications, we provide appointment scheduling and order entry services.
Leand Generation:
Youve spent your advertising dollars to make the phone ring, but have you provided the 24x7 support required to capture those calls?
Let us help translate those calls into dollars. Our staff becomes your staff, ready to capture your leads and make them immediately available to you. We can provide fast response to requests for information or immediately take subscriptions. Youre not burdened with the cost of multiple phone lines, around the clock personnel or concerned about the challenge of getting your information in the hands of your caller.
Our special applications consultants can create a turn key program that allows you to focus on your business while we provide the ability to turn your leads into profits.
Operations Manager: Judee Heckathorne
(800) 854-6018
Judee@AnswerExcellence.com
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