Medical Answering Services
Click here for Medical Answering Services in your area.
Medical Answering Services are not a luxury; they are an absolute necessity in providing complete patient care! Most medical emergencies do not occur during office hours, so the ability of your patients to reach you during their time of need is one of the most important factors in being able to provide the quality care they expect and deserve when it comes to their health. Don't let that quality slip just because you and your staff are not at the office!
A Medical Answering Service can handle all of your after hours medical calls. Your patients will be greeted by one of their well trained, caring operators who has complete access to all relevant information that you have provided. They will then dispatch messages, page doctors and nurses, as well as follow the specific medical answering script that you have designed for your patients' best possible care.
A Medical Answering Service provides your patients with the ability to contact their physician or nurse when the office is closed without the frustration or inconvenience of making them push buttons and listen to various menu options on their phone. Instead, they will be greeted immediately by a friendly voice prepared to handle their call in a professional and expedient manner.
What can a Medical Answering Service do for me?
Dr. Wesley is a physician in a clinic that currently uses an answering machine to pick up their client's calls during lunch hours and after hours. The message on the machine provides another phone number for the client to call if there is an emergency, otherwise the client is instructed to push various buttons to navigate to the correct voice mail box in order to leave a message for either the receptionist, the nurse, or for one of the doctors.
In addition to complaints about after-hours inaccessibility, Dr. Wesley has had numerous complaints from his working patients who must use their own lunch hour to conduct personal business; when they call the clinic to make an appointment, refill a prescription, or discuss a health problem, they do not have the opportunity to speak to a staff member. What they hear are the frustrating menu options of an automated answering machine! Dr. Wesley's clinic is ready for a positive change!
What are his options? One- he could hire another part-time staff member to screen calls during the lunch hours when the clinic is currently closed and continue using the answering machine after hours. Another staff member, at $8/hour for 20-30 hours per week, would add over $1000 per month to the payroll overhead of this small clinic, and it still would not answer the issue of the frustrating, impersonal answering machine picking up the phone calls after hours.
Dr. Wesley's second option would be to contract with a Medical Answering Service. An answering service would provide professional, well-trained staff to answer all phone calls coming into the clinic during lunch hours and after hours. They would answer the phones and handle each call individually according to the specific instructions Dr. Wesley and his fellow physicians provide. Emergency calls would be routed immediately, and the patient would not be required to write down an alternate phone number, hang up, and dial again hoping to actually get through to a real person! To take it one step further, Dr. Wesley could set-up an online scheduler with the answering service, which would enable the service to schedule appointments for the clinic's physicians just like a receptionist would. All of this for a fraction of the expense of hiring another staff member!
As you can see, a Medical Answering Service provides a far greater value for the dollar. Dr. Wesley's patients would receive the quality, personal service that they expect from their physician and the clinic would not continue losing patients to other clinics who do "answer" their phones after hours!
A Medical Answering Service makes life easier for you and your staff with services designed around the specific needs of your medical office. They provide services to physicians in all medical specialties: single physician practices, multiple physician clinics, home health care providers, pharmaceutical companies, medical equipment and supply distributors, and even hospitals. All of these services are available 24 hours a day, 7 days a week.
To obtain a bid for Medical Answering Services that will help your medical office run smoother, please Click Here.
|
|
Submit An Answering Service
|
