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24 hour live agent answer Internet message retrieval Customized message templates Text and voice message retention Customized delivery options Customized call screening options Professional, prompt and accurate HIPAA compliant secure messaging Accurate, relevant message content Digital archive for liability protection Saves money by filtering caller requests Delivery anywhere, anytime, to any device Telemessaging and Paging Solutions -24 hour 7 days live Telephone Answering -Bilingual services & Multi-lingual interpreters -Virtual Receptionist/ Call Transfer -Emergency Dispatch -Medical Answering Professionals (We are 100% HIPAA Compliant) -Dealer Locater/ Directions -National Pagers - Alpha-Numeric *Guaranteed Message Delivery* Order Entry Solutions -Inbound National 800/866/877/888 Numbers (your number or ours) -We can provide you with proactive sales support leading to higher conversion rates and increase the order amount at the point of purchase -We utilize multiple call center routing and call allocation to manage large spikes in call volume -Direct TV/Advertising Media Responses -Inbound Catalog Sales -Information Requests -Order Taking -Credit Card Processing -Seminar and Event Registration Customer Relationship Management Solutions -Customer Care Services -Help Desk -Disaster Back-Up -Overflow -Emergency Escalation -Roster Management (Trouble Ticket & Work Order Management) -Customer Service & Sales -Product Recall Management Services -Corporate Hotline Services -E-mail Response Services -Multiple Call Center Volume Routing -Shared Operator Service, Dedicated or Blended -Travel, Leisure, Concierge Services IVR (Interactive Voice Response) and Voice Mail Solutions -Small Business Package -Corporate Package -Standard or Custom Packages -Local & Toll Free Numbers -Enhanced with Live Operator Assistance (if needed) -Inbound Lead Rotation -Automatic Call-Direct Service -IVR Outbound and Inbound Telesales & Broadcast -EVOX Voice-to-E-mail Retrieval -Automated Dealer Locate -Automated 401K/Pension Program Management Internet Live Agent Chat Solutions -Implemented within 48 hours of signing up for the service -Works with all standard browsers -Immediate access to a live agent -No need to disconnect modem and dial an 800# -Personal service at the point of sale that answers your customers' specific needs -Easy-to-use, intuitive interface with no special setup -The ability to conduct a conversation using a secure environment -The ability to leave a message for a specific agent if unavailable
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