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Business Answering Services
Click here for Business Answering Services in your area.
Are you a small business not quite big enough for a full time receptionist? Are you a larger business trying to cut costs? Are you concerned about your customers or clients who call you after your normal business hours? A Business Answering Service is your solution.
Regardless of the size of your business or the industry you are in, using a business answering service to answer your phones can greatly increase the satisfaction of your customers or clients while at the same time lowering your overhead costs. Still wondering if a business answering service is right for your business? Here is a list of different types of businesses who use an answering service to answering their phones either after hours, during lunch breaks, during meetings, when their receptionist is busy, or even 24 hours a day:
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Accountants and CPA's
Airlines - Domestic and International
Banks & Credit Unions
Beauty Salons
Carpet Cleaning
Churches & Non-Profit Organizations
Consultants of All Kinds
Cosmetic Surgery
Cosmetics
Educational Consultants
Employment Services
Entertainment Facilities
Event Management Companies
Amusement Parks
Fitness & Health
Food Chains
Funeral Services
Herbal Supplement Dealers
Hospitals
Hosting Companies
Internet Businesses
E-commerce Businesses
Investment Groups
Landscaping
Loans/ Debt Consolidation
Management Consultants
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Medical
Nurserys
Nutrition
Pest Control
Pharmacys
Photography
Physicians
Radio Stations
Real Estate
Restaurants / Pizza Shoppes
Satellite/ TV
Seminars
Software Developers
Sports and Recreation
Sr. Citizens Service & Service Org.
Surgery
Tattoo Parlors
Television Stations
Web Design Companies
Web Marketing Consultants
Tour & Travel Agencies
Troubled Teen Schools
Unions / Organizations
Universities/ Colleges
Vocational Schools
Veterinaries / Pets
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Who is answering your phone right now? What do you customers hear when they call after hours or when your secretary is on the phone? Can they get hold of you if it's an emergency? Can they get service in the middle of the night? Can they place orders 24 hours a day? Do you have the freedom to have quality meetings with clients or employees, free from phone interruptions? These are just a few situations that are handled through a business answering service.
For a customized bid from one of our Business Answering Services Providers?
Your information will be forwarded to the most appropriate service that matches your specific requirements.
How does a Business Answering Service work:
Business Answering Services can set up a completely customized solution that fits the specific needs of your business. In most cases, a business answering service has already worked with a company that is in your industry or an industry closely related to yours. This gives them the ability to tell you the kinds of services that they are providing to companies just like yourself that are working well.
When a business answering service receives a call from one of your customers, their operator's screen will instantly show your company's information including your specific instructions on how to handle your calls. The answering technology may vary slightly from one answering service to another, but most will use a system that will enable them to interact with your client according to your desires whether it be answering customer questions, taking messages, locating your on-call employee, making appointments, or processing your orders directly.
The sales person from the Answering Service will help you understand your options and any limitations their service may have, and then advise you on where they fill they can be of assistance. Here's an example of how it works:
John is an Accountant in Southern California. He has his own private practice working by himself. Many of his clients call on him during the day to ask a question or to schedule an appointment. Each time the phone rings, he must stop what he is doing to answering the phone. Many times these calls interrupt important meetings with other clients. Not only do these calls disrupt his work, but they end up wasting the time of the client he was meeting with. If John doesn't answer the phone, then it rings and rings until his machine picks up. This is still a disruption, and the client on the phone doesn't get the service desired. If this was a potential customer or client on the phone, they may not leave a message, and will call one of his competitors.
What are John's options?
- John could hire a full time receptionist. At 40 hours a week, and $8 per hour, this would cost John around $1300 per month, plus he would have to pay taxes, unemployment, and worker's compensation. Not to mention benefits, paid vacation, paid holidays. After all of that cost, the receptionist may only answer the phone 20 times a day, and some days even less.
- John could contract with a business answering service to handle all in coming calls. The pleasant agent at the answering service would answering the phone according to John's instructions in the name of John's business. The caller would think that John has a receptionist there in the office. The answering service agent could take a message, or ring John to see if he was available. John could give the answering service his schedule so the agents would know when he would be busy. The cost of this service would be a fraction of the cost of the receptionist, sometimes even as little as 10% to 20% of the cost. Not only that, but this same answering service could answering the calls of John's clients 24 hours a day, even on weekends and holidays. To take it one step further, John could set-up an online scheduler with the answering service, which would enable the agents to schedule appointments for John just like a secretary would.
As you can see, there is great value for the small consulting firm in using a business answering service. The above example is only the tip of the iceberg. These same services can be preformed for larger businesses. Answering services can route calls to hundreds of employees or could simply answer the phone after hours, or after it has rang 3 times without being answered. The options are only limited by your imagination.
To request a customized bid from one of our Business Answering Service Providers?
The quality of your customer care will make or break your business. In our new global economy, it is increasingly important to take care of your customers on their terms and around their schedule, not around your business hours. Every day, orders and customers are lost because a live, knowledgeable and courteous customer service representative did not answer.
Business Answering Service providers can help you retain and better service your customers by being there when you are not! They can handle all of your needs from simple message taking to appointment setting and order taking. Some answering services can even integrate their database with yours so that information is shared seamlessly and their agents will appear as though they are a part of your company. Not only can business answering service providers handle your calls, but most have full service e-commerce websites and order taking packages to enable them to fully process your customers' orders via the internet or the phone and deliver the order to you for fulfillment within seconds of placement.
For a customized bid from one of our Business Answering Services Providers?
Your information will be forwarded to the most appropriate service that matches your specific requirements.
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Submit An Answering Service
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